Refund Policy

DomYes.com — Premium Domain Marketplace | Effective Date October 23, 2025

at DomYes.com We value user satisfaction and are committed to providing transparent and fair domain trading services. This Refund Policy sets forth the terms and conditions for refunds related to your use of our services, which are managed by a team of professional domain investors. Please read this policy carefully before proceeding with any transaction.

1. Scope of the Refund Policy

This policy covers refunds for fees associated with using the Service. DomYes.com For example, domain listing fees or transaction fees, domain sales between buyers and sellers may have additional terms and conditions as agreed upon.

2. Cases in which a refund can be requested

Users can request a refund in the following cases:

  • Announcements that were canceled by the system: If DomYes.com If a domain listing has been removed or rejected for which the user has already paid a fee, a full refund will be issued within 7 business days.
  • System error: If an error occurs from the system DomYes.com For example, duplicate charges or payments that were not recorded will be refunded in full within 7 business days after verification.
  • Cancellation of service by DomYes.com: If DomYes.com Cancellation of services that the user has paid for without using will result in a refund based on the proportion of the unused services.

3. In cases where a refund cannot be requested

Refunds will not be processed in the following cases:

  • Domain purchase completed: Transaction fees or commissions charged upon successful completion of a trade are non-refundable as the service has been fully executed.
  • User change of mind: Cancellation of the announcement or use of the service without reason related to the error of DomYes.com
  • Breach of Agreement: If the user violates Terms of Use For example, if a domain listing infringes on a trademark, the fee will not be refunded.
  • Domain transfer successful: Payments made for domain purchases through escrow or other designated channels are non-refundable as the transaction is between the buyer and seller.

4. Refund request process

To request a refund, users must do the following:

  • Send your request to contact@domyes.com Please specify transaction details, reason for refund, and supporting documents (such as payment receipt).
  • Requests will be considered within 7 business days and notified via email.
  • Refunds will be processed through the same payment method used, such as escrow or bank transfer.

5. Refund period

Once the request is approved, the refund will be processed within 7-14 business days, depending on the payment method and provider's policies (e.g. bank or escrow system).

6. Domain trading through the Escrow system

For domains purchased through a reputable escrow system such as Escrow.com, refunds will be subject to the escrow provider's policies and the agreement between the buyer and seller. DomYes.com We are not responsible for refunds for transactions processed through escrow.

7. Policy amendments

DomYes.com We reserve the right to amend this Refund Policy. The effective date will be posted on the website. Continued use constitutes acceptance of the amendment.

8. Contact

If you have any questions about our refund policy or would like to request a refund, please contact us at:

note: DomYes.com We are committed to providing fair and transparent domain trading services in accordance with Thai consumer law. Violations of our Terms of Use, such as listing an invalid domain, may lead to refund denials and account suspension.